Rural King Reviews
Based on 26 customer reviews and online research, ruralking.com has a consumer rating of 1.4 out of 5 stars, indicating that most customers are not satisfied with Rural King.
5 Stars(2)
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4 Stars(0)
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3 Stars(0)
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2 Stars(2)
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1 Star(22)
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How would you rate Rural King?
Top Reviews
I purchased two 4000 Lumins LED security lights, one has already quit working, normally I'd say I was safe because I bought it from The Great Rural King! Not so Scottie, took it back and I believe someone replaced My Rural King with Walmart. They refused to do a swap, refused to do a refund and refused even a partial store credit, I love Rural King but never again on any lighting!
If Rural King cares to contact me they can at *******@yahoo.com
Shopped at Rural King in Butler PA-will never go back. Store was dirty and when manager was questioned about not enforcing mask wearing was told its up to his customers whether they want to wear one-place was so crowded I paid for the barrel I needed and left. When I went to the side to get it-2 guys stood there and told me to pick which ever one I wanted and sat there while I loaded it myself-I will NEVER shop there again-I will pay the extra $20 and purchase it elsewhere.
Customer Reviews (26)
I bought a log swing for my wife last November. The legs are splitting. I sent pictures and a complaint. I never recieved a response. Very disappointed.
Loss prevention is trained to bother customers.
My GF and I went to RK and anytime we got near a store phone, it would ring once. I guess loss prevention does that to alert a "suspicious customer" that we are watching you. We went in to get some lawn fertilizer and look around. This was when it was warm out and my GF had tight shorts on and a tank. She didn't have her purse on her, either, I had shorts on and a t-shirt. I have a disposable income and have no reason to shoplift. I realize the Circleville, OH area has a drug problem, but don't run off your customers trying to shop.
Worst service ever.
I bought a gun from Rural King website in March 2020. After 3 weeks their website showed it's sold out and my order was not fulfilled. Then I called them more than 10 times to cancel the order and get refund but no one answered calls. I also sent emails to them to cancel it.
Then I bought the gun from another store which was delivered to me in 2 weeks.
After another 4 weeks Rural King suddenly charged me again for this gun without my permission and mailed it to me. They refused to answer my calls or reply my emails anymore. They refused to take the gun back and refund me.
I ordered a gun online that their site claimed was in stock, a day after I ordered the gun they emailed me and told me they need me to have my FFL send his info over to them, so I immediately had my FFL send his info over a couple hours later, the next day they email me and told me they cancelled my order because they no longer have the gun I paid for in stock.
Seriously screw this company, I hope they go out of business. We need better companies than this in America.
Ordered 13 items. They cancelled EVERYTHING but 3 things. Paid over $20 in shipping for rags! Crooks!
This is the worst website ever. They advertise very low prices to draw traffic. Then they take your money for an item they don't ever have because this has happened to me 3 times. When you call they give you a song and dance about the warehouse inventory being off. NO KIDDING probably never had it. I'm done.
During this pandemic one would think a business would be up to speed with online ordering. NOT RURAL KING. You would think they are still living in the “dial up” age of technology. There is a ton of room for improvement in their technology department...if they have one.
Visited in Ocala Florida store today 11/30. First time there and not impressed with lack of merchandise in hunting and fishing department. With regard to CDC rules, despite loud speaker announcements re wearing of masks, numerous patrons NOT wearing them. Worse yet no enforcement by store management! Left and not returning.
I disagree with all these ratings. I have always had good experiance everytime i shop at Rural King. Headed there today as a matter of fact to get dog food and ammo. You ppl are just spoiled...
I ordered 5 four packs of Miracle Grow all purpose liquid fertilizer. They only had one in stock so they sent that, but charged me the total FedEx shipping which was four times the value of the four pack. I asked for a partial refund. No reponse. Stay away from these people.
I purchased two 4000 Lumins LED security lights, one has already quit working, normally I'd say I was safe because I bought it from The Great Rural King! Not so Scottie, took it back and I believe someone replaced My Rural King with Walmart. They refused to do a swap, refused to do a refund and refused even a partial store credit, I love Rural King but never again on any lighting!
If Rural King cares to contact me they can at *******@yahoo.com
Shopped at Rural King in Butler PA-will never go back. Store was dirty and when manager was questioned about not enforcing mask wearing was told its up to his customers whether they want to wear one-place was so crowded I paid for the barrel I needed and left. When I went to the side to get it-2 guys stood there and told me to pick which ever one I wanted and sat there while I loaded it myself-I will NEVER shop there again-I will pay the extra $20 and purchase it elsewhere.
Rural King Questions & Answers
Posted on 08/05/2020
They had what i needed, but never received. Tryed calling customer service only to be on hold for 2 hours and when answered they could give me no answer!
Posted on 06/02/2020
Not easy at all. And they are not helpful in any way, shape, or form.
Posted on 05/24/2020
They have closed the Customer Service call center during Covid-19. The only way to contact them is by e-mail and cross your fingers you get a reply. Personally, I find this unacceptable for a business. They take your order and your money, but good luck after that. I understand things are different during this time, but no call line for order issues is a bad idea all around.
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